1. Q:Are you a manufacturer, trading company or a third party?
A:We are a manufacturer, and we have builded up our company since 2008.
2. Q:Where is your factory located?
A:Our factory address is : Jinqing Industrial Zone, Luqiao District, Taizhou City, Zhejiang Province, China
3. Q:How can i get to your factory?
A:Our factory is near Luqiao Airport, we can pick you up in the airport.
4. Q:If i will need to stay in your place for few days, is that possible to book the hotel for me?
A:It’s always my pleasure, hotel booking service is available.
5. Q:What is your minimum order quantity, can you send me samples?
A:Our minimum order quantity is 1 set, but different machines have different MOQ. Welcome to inquire, and we can send samples to you. Finally, you are welcome to visit our company
6. Q:Which level of quality are your products?
A:We have got CE, ISO certificate so far.
7. Q:What is the delivery time of your machine?
A:In general, the delivery time of our machine is about 30 days, customized machine will be delivered as the negotiation with our clients.
8. Q:Can the machine be customized as our need, such as put on our logo?
A:Surely our machine can be customized as your need, Put on your logo is also available.
9. Q:As the shipping period will take long time, how can you make sure the machine won’t be broken?
A:Our machine is film wrapped, to make sure the machine can be delivered to our customer smoothly, we will use the steel wire to fix the machine with the container.,
10. Q: May i know which payment will be accepted by your company?
A：Our company accepts the following payment term, the payment term will affect the price, please
contact us to confirm the payment term.
a) 100% T/T in advance
b) 30% T/T in advance and balance to be paid by copy of B/L
c) L/C
d) D/P at sight
11. Q:About the after-sale service, how can you solve the problems occurred of your overseas customer in time?
A:The warranty of our machine is normally 12 months, during this period, we will arrange the international express immediately, to make sure the replace parts to be delivered as soon as possible.
12. Q:After we placing an order, will you arrange the installation of the machine at present?
A:All the machines will be tested well before delivered, so almost of them can be used directly, also our machine are easy to be installed, if you customer needs our assistance, we will be pleased to arrange the installation, but all the cost will be be charged by you.
13. Q:How can i get the after-service?
A: We will send you the spare parts by free if the problems caused by us.
If it is the men-made problems,we also send the spare parts,however it is charged. Any problem, you can call us directly.
14. Q:How can i trust your company?
A: Our company has 20 years of production and sales experience, we can provide you suitable suggestion and lowest price. Assessed by third party, national patents and CE, ISO for all equipment, .
15. Q:Is your price competitive?
A: Only good quality machine we supply. Surely we will give you best factory price based on
superior product and service.
16. Q: why choose us?
A: We are a company with a history of 20 years, and we have passed many national certifications. Our customers spread over 98 countries. We can offer you a more reasonable price with high quality.
17. Q: How is your price level?
A: Factory direct sale, we have whole production line work process from platform to main parts.
18. Q: How does your factory do regarding quality control?
A: CE certificates.One Year Quality Warranty And Life-time Technical Support.
19. Q: What payment terms do you accept?
A:International Commercial Terms:Our company accepts the following trade terms, these trade terms are based on
INCOTERMS2000 and shall be governed by it.
a) EXW: Ex Works (…named place)
b) FOB: Free on Board (…named port of shipment)
c) CFR: Cost and Freight (…named port of destination )
d) CIF: Cost Insurance and Freight (…named Port of destination)
e) DDP: Delivered Duty Paid（…named place of destination）（Only for the US market）
20. Q:How you arrange shipment?
A: By Sea/By Train/By Air or By Express,15-20days Against Deposit.
21. Q:What is the delivery time of pattern, casting parts and machining finished parts?
A:In general, pattern making time is 20-40 days base on the design of the parts, sample making time is 20-30 days, machining finished parts lead time is 40-60 days. The lead time will vary base one different design and weight of the parts, please contact us for details.
22. Q:What kinds of physical and chemical testing you can provide?
A:The physical and chemical testing we provide include:
Øchemical composition testing
Øphysical property testing：hardness test，Tensile performance testing, room temperature impact testing, low temperature impact test
ØNDT: PT, MT, UT &RT
Ø
23. Q: What’s the delivery time?
A: It usually takes about 15 working days to produce an order from MOQ to 40HQ container. But the exact delivery time might be different for different orders or at different time.
24. Q: Can I mix different models in one container?
A: Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.
25. Q: How does your factory do regarding quality control?
A: Quality is priority. Sparklewheel People always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it's packed for shipment.
26. Q:What's your warranty terms?
A: We offer different warranty time for different products. Please contact with us for detailed warranty terms.
27.Q: What about the after-sale service?
A: We provide 12 months quality warranty after dispatch,and some free easy abrasion spares of machine,we also provide long time free technical advisory services and technical clonsluting services.
28.Q: When we receive your machine ,is there any other Accessories we will get?
A: Yes,some easy abrasion spare parts will be provided free in case when some small problems happen.
29.Q:Can your products be customized?
A: Yes, we have a professional team which has rich experience in welding equipments,so we'll try our best to satisfy your requirement.
30.Q:What about the transportation?
A: Usually we take shipping,cause it's more convenient and cheaper.